Contact Us

Oregon Office:

Douglas D. Smith

22021 SW Sherwood Boulevard 

PO Box 1034

Sherwood, Oregon 97140-1034

Phone: (503) 840-0000


Utah Offices:

Bradley D. Smith

FranchiseSmith Utah, LLC

5508 West Kensington Circle

Highland, Utah 84003

Phone: (801) 615-1564


Douglas D. Smith

Franchise Smith, LLC

201 Red Pine Drive #4

Alpine, Utah 84004-5618

Phone: (503) 840-0000


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may or may not reflect

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developments and new 

business practices. It is

not provided in the course

of the attorney-client

relationship and is not

intended to be legal

advice or a substitute

for obtaining legal advice

from an experienced

franchise attorney 

related to your specific

needs and circumstances.

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For Franchisees - The Important First Step to Investigate a Franchise System

January 3, 2012

Recently on a franchise related internet community site, the question was asked: "What is the most important thing I shouold do when investigating whether to purchase a certain franchise?" 

To me, as a franchisor attorney, the answer is easy - when investigating any franchise system RANDOMLY select and talk to as many existing and former franchisees in the system as possible. My rule of thumb: do so until you find at least three that are not happy either with their investment or with the franchisor. Even the best systems have a few franchisees who are not pleased. Find out why. On the other hand, bad or poorly run systems have many unhappy and vocal franchisees.

Also, always ask " who else should I talk to?"

This important first step costs virtually nothing and gives you some of the most important information you can obtain and from sources you can believe. And, don't make the mistake of only contacting franchisees in your local area or region of the country.

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